Did Sprint make a good move when they dropped 1,000 customers because they were “excessive” complainers?
We have to look at the pros and cons of this.
Sprint just upset 1,000 people, but obviously they were unhappy or disturbed to begin with.
Sprint now has much more time to dedicate to customers with legitimate problems versus customers that [...]
Jul
11
Business Ethics and Customer Service in the Wireless Phone Industry
≡ Category: Ethics, Social Responsibility | ≅ Leave a Comment
