Did Sprint make a good move when they dropped 1,000 customers because they were “excessive” complainers? We have to look at the pros and cons of this. Sprint just upset 1,000 people, but obviously they were unhappy or disturbed to begin with. Sprint now has much more time to dedicate to customers with legitimate problems [...]
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Welcome to
Ethics in Business
There are 42 posts and 139 comments so far.
About Business Ethics
Corporate Resposibility in the 21st Century
Environmental responsibility. Corporate governance and ethics. Fairness toward employees. Accountability to local communities. Providing responsible products and service to customers. Maintaining a healthy rate of return for investors.
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Jul
11
Business Ethics and Customer Service in the Wireless Phone Industry
≡ Category: Ethics, Social Responsibility | ≅ 1 Comment
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